Ordering, shipping and returns
How an order works from your first message to delivery, what shipping costs, and what happens if a product is defective.
How to order
- Choose a product and send us your link (Google review link, Instagram profile, WhatsApp number or menu URL).
- For stands, tell us the model, colours and whether your logo or business name should be printed.
- We send a design preview on business days. Production starts only after your approval.
- Payment: orders are confirmed on WhatsApp.
Production and shipping times
Ready-made single NFC cards (Google, Instagram, WhatsApp, Tripadvisor) ship within 1 business day. Custom stands, QR menus and sets are produced in 1–5 business days after design approval. Within Turkey, delivery usually takes 1–2 business days depending on the carrier.
Shipping cost
Within Turkey, shipping is free for orders of 1,400 TRY or more; below that, a shipping fee of 120 TRY is added. For delivery outside Turkey, message us on WhatsApp with your address — the shipping option and cost are confirmed for each order before payment.
Returns and defective products
Products printed and programmed with your logo, colours and link are made to order. Under Turkish distance-selling rules, custom-made goods can be excluded from the right of withdrawal: after you approve the design, a return for a change of mind is generally not accepted. You can cancel before approval.
If a product is defective — a production fault, a wrong print, or an NFC chip or QR code that does not work — your statutory rights are reserved. Check the product after delivery and tell us by email or WhatsApp. Depending on the case, the product is repaired, replaced or refunded. If the parcel arrives damaged, have the courier record it and contact us the same day.
Warranty
All products carry a 24-month warranty against manufacturing defects and a non-working NFC chip or QR code. The full legal texts are available in Turkish.